Sprint Store in Natick, MA Closed now

Reviews about Sprint Store

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  September 21, 2019, by Karen Potenza
  Fair warning....RANT about the inefficiencies of Sprint about to commence....Changing over to Sprint in July of this year was one of the most colossal mistakes I've made in years. I have wasted hours on hold each month to get my bill corrected. Don't fall for the Buy One Get One promotion!. Since July, I've been told that I would, indeed, be credited for being overcharged for 4 phones instead of 2 as promised. Each month, I am assured that the case will be "expedited to our senior management team" and a supervisor will call me back. Each month, after multiple calls, the credit is applied. No supervisor has ever called. Today, I called 4 times, only to be put on hold for over 20 minutes with each call. I finally got a supervisor on the phone after an hour today. She immediately transferred me to the "Retention" department where I had to replay the entire scenario. As I type this, I am again on hold waiting for Shabrelle, to "look into this." According to Shabrelle..."I'm sorry ma'am , there's really nothing we can do for you. You'll have to go back to the store." By the way, I've been back to the Natick store 3 times about this issue. The end of this Sprint contract cannot come soon enough for me. If you're passing a Sprint store, RUN , don't walk past it.